Terms & Conditions

Terms & Conditions

Effective as of 01 January 2024

These Terms & Conditions govern bookings with Journey with Jaguars Pte. Ltd. (“we,” “our,” “us”). By submitting payment, you confirm that you have read, understood, and agreed to these terms.

1. Booking & Payment

  • A 25% deposit is required to confirm your booking, payable via bank transfer.

  • The balance (75%) is due no later than 14 days before the safari start date.

  • For bookings made within 30 days of departure, full payment is required at the time of booking.

  • Bookings are confirmed only once we have received:

    • Full names of all guests (as per passport)

    • Any dietary restrictions, medical conditions, or special needs

2. Cancellation Policy

All cancellations must be received in writing. Refunds are calculated as follows:

  • 91+ days before departure: 95% of deposit refunded (5% retained for administration)

  • 60–90 days before departure: 50% of deposit refunded

  • 45–59 days before departure: 25% of deposit refunded

  • 44 days or fewer before departure: No refund

No refunds will be issued for:

  • Missed accommodations, activities, or services without prior notice

  • Itinerary changes or delays due to weather, logistics, or circumstances beyond our control

We reserve the right to substitute accommodations or adjust routes where necessary for operational reasons (including overbookings or unforeseen conditions). Any substitutions will be of equal or superior quality.

3. Travel Documents & Visas

It is the guest’s sole responsibility to obtain valid passports, visas, vaccinations, and health documents required for travel to Brazil. We are not liable for costs or disruptions arising from non-compliance.

4. Insurance

We strongly recommend comprehensive travel insurance that covers:

  • Trip cancellation and curtailment

  • Medical emergencies and evacuation

  • Lost or damaged baggage

  • Force Majeure disruptions

To benefit from pre-existing condition waivers, purchase your policy within 15–21 days of paying your initial deposit.

5. Force Majeure

“Force Majeure” refers to events beyond our reasonable control, including natural disasters, civil unrest, pandemics, strikes, or government actions.

If your tour is affected, we will notify you promptly. We are not liable for delays, changes, or cancellations due to these events. At our sole discretion, we may offer:

  • Rescheduling

  • Modifications to your itinerary

  • Partial refunds (where possible, but not guaranteed)

6. Assumption of Risk

By booking with us, you acknowledge that safaris involve inherent risks, including close proximity to wildlife, remote travel, and unpredictable natural conditions.

Journey with Jaguars Pte. Ltd., its directors, staff, and affiliated contractors are not liable for:

  • Injury, illness, or death

  • Loss, theft, or damage to personal belongings

You are responsible for ensuring that you are physically fit to participate and have consulted your doctor prior to travel.

Contact

Journey with Jaguars Pte. Ltd.
Email: admin@journeywithjaguars.com
Singapore Company Registration No.: 202409057K