Terms & Conditions

Journey with Jaguars Lodge – Terms and Conditions

Effective Date: June 13 2025

These Terms and Conditions (“Terms”) govern all bookings and stays at Journey with Jaguars Lodge (“the Lodge”), a boutique eco-accommodation located in the Brazilian Pantanal.

By confirming a reservation, you (“the Guest”) agree to these Terms in full.

1. Separate Entity from Journey with Jaguars Tours

Journey with Jaguars Lodge operates independently of Journey with Jaguars Pte. Ltd., which runs photographic tours and river expeditions. While both share the same ethos and founder, the Lodge is a separate experience and not automatically inclusive of wildlife tours, boat outings, or guided jaguar expeditions unless specifically booked as part of your accommodation package.

For jaguar tours or other wildlife excursions, please inquire separately or visit journeywithjaguars.com.

2. Booking & Payment

  • A 25% non-refundable deposit is required to secure your stay.

  • The balance is due no later than 30 days before arrival.

  • Payments are accepted via bank transfer, credit card, or other approved methods.

3. Cancellations & Refunds

  • Deposits are non-refundable.

  • Cancellations made 30+ days before check-in will receive a 50% refund of the total booking (minus deposit).

  • Cancellations within 30 days of check-in are non-refundable.

  • No refunds will be given for early departures, no-shows, or unused portions of your stay.

We strongly recommend travel insurance that covers cancellation, medical emergencies, and unexpected travel changes.

4. Wild Environment Disclaimer

The Lodge is located in a remote and wild area of the Pantanal, home to jaguars and other wildlife. While we prioritize your safety, you acknowledge that you are staying in close proximity to potentially dangerous animals and natural hazards. You assume full responsibility for your safety while on the property.

All guests must follow staff instructions and posted guidelines.

5. Children & Accessibility

Due to the nature of the environment, the Lodge is not suitable for children under 12 or for guests requiring wheelchair accessibility. If you have special needs or mobility concerns, please contact us before booking.

6. Meals & Dietary Requirements

Our meals are farm-to-table when possible and seasonal. We can accommodate most dietary needs with prior notice but cannot guarantee allergy-free kitchens or specific ingredients.

7. Code of Conduct

We are a nature-first lodge. By staying here, you agree to:

  • Treat wildlife, staff, and the land with respect.

  • Refrain from loud noise, littering, or any disruptive behavior.

  • Abide by local environmental and conservation laws.

8. Liability Waiver

By booking a stay, you agree to waive any claims against Journey with Jaguars Lodge, its owners, affiliates, and contractors for injury, loss, damage, delay, or inconvenience arising from your stay, including those related to wildlife encounters, natural conditions, or acts of nature.

9. Force Majeure

We are not liable for delays or cancellations due to events beyond our control, including but not limited to weather, natural disasters, illness, strikes, or government actions.

10. Governing Law

These Terms are governed by the laws of Brazil, and any disputes shall be resolved in the jurisdiction in which the Lodge operates.